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TRS > Home skip to main content Menu Close Menu Home   Contact Us   Provider Information   Frequently Asked Questions   Health and Wellness Programs   Pharmacy Benefits   Authorizations and Referrals   Tools and Resources   2018-2019 Benefits   2018-2019 Benefits Center   2019-20 Benefits Center -- Log In Non-Medicare Member Support Medicare Member Support Send a Message to Support Home Contact Us Provider Information Pharmacy Benefits Frequently Asked Questions Health and Wellness Programs Authorizations and Referrals Tools and Resources 2018-2019 Benefits Center Text/HTML Benefits Administrators Text/HTML Have a question? Message us through the member portal. The new year has brought new members to our health plan, and we're receiving more phone calls than usual. We want you to know that we value your phone call and are actively working to reduce wait times. Did you know you can send your inquiry through the secure messaging feature of the MyBSWHealth member portal and we’ll get back to you, usually within 1-2 business days? You can also view your ID card, find a provider and much more. For help signing up or logging in to the member portal , please refer to this access guide . Now Open: Your new MyBSWHealth member portal Health plan tools at your fingertips, 24/7. Click here for more information or to log in . Get care wherever you are with these virtual options Learn more about virtual care and how to link your Scott and White Health Plan account. Additional virtual care options, powered by MDLIVE, are available for general health and behavioral health concerns. Coming September 1: New Customer Service Phone Number New phone number, same great service. On and after 9/1/2020, call 844.633.5325 to speak to a Customer Service Advocate. If you forget the number, just look on the back of your ID card. The COVID-19 vaccine will be available to health plan members at zero out-of-pocket cost We care about the health and well-being of all of our members and are committed to keeping you informed. Click here for more information. Text/HTML Welcome, TRS-ActiveCare Participants Welcome to Scott & White Care Plans (SWCP), a wholly owned subsidiary of Scott and White Health Plan, and part of the Baylor Scott & White family of companies. Whether you're a returning Scott and White Health Plan member, previously had coverage through FirstCare Health Plans, or you're new to us, we're glad you're here. We are proud to partner with TRS to offer healthcare coverage to TRS-ActiveCare members like YOU. In 2019, FirstCare Health Plans was acquired by Scott and White Health Plan (SWHP). In Plan Year 2020-21, we are bringing members from both plans together into SWHP's newly expanded SWCP HMO network. Scroll down for information on the benefits we have to offer, a map showing the TRS Central Texas region and how it fits into our service area, a member guide, presentations and other resources to guide you through 2020-21 Annual Enrollment and the year ahead. Click on the links below to find the information you need. 2020-21 Plan Year Benefits Information General Plan Information 2020-21 TRS Member Guide 2020-21 SWHP Member Guide (Spanish) 2020-21 TRS Map 2020-21 TRS Evidence of Coverage (EOC) 2020-21 TRS SBC 2020-21 TRS SBC (Spanish) Naturally Slim® Ever wonder how some people can eat all their favorite foods and not gain weight? Naturally Slim® is an online program that will teach you how. Naturally Slim is available at NO COST to TRS members. For additional information about Naturally Slim, visit naturallyslim.com/TRSSWHP . Rates and Benefits Not sure if you're in the right region to choose this plan? Check the 2020-21 TRS Map . 2020-21 TRS Benefits Booklet 2020-21 TRS Rates and Benefit Changes 2020-21 TRS Rates and Benefit Changes (Spanish) 2020-21 TRS Benefits Presentation PDF, Captioned 2020-21 TRS Benefits Presentation (Spanish) PDF, Captioned News and Annoucments 2019-20 Plan Year Benefits Information 2019-20 TRS/SWHP Benefits Information 2019-20 TRS/FirstCare Benefits Information Are you eligible for this plan? You must work or reside within the Scott & White Care Plans TRS Central Texas region to be eligible for this plan. See the 2020-21 TRS Map for details. Online Tools SWHP Member Portal TRS ActiveCare Website Provider Search SWCP TRS members can see providers anywhere in our service area, no matter where they live. Our open access HMO means members are free to see any network provider without a referral. Find a Provider Download the MyBSWHealth App Learn more about the app, watch the video . Download the MyBSWHealth app to access your plan information and ID card on your mobile phone. Pharmacy/Prescriptions Resources 2021 SWHP Group Value Formulary 2020 SWHP Group Value Formulary Quantity Limits-Group Value and Group Choice Monthly Group Value Formulary Changes SWHP Specialty Pharmacy Drug Program Additional Resources Transition of Care Frequently Asked Questions Claims Information Appeals and Grievances Authorizations and Referrals Order An ID Card TRS ActiveCare Website Need More Help? Our highly trained Customer Advocates can help you with things like finding a provider and answering questions about your benefits or claims. If you're experiencing a problem, they'll help make it right. Whatever your question or concern may be, our Customer Advocates will work with you to resolve it as quickly as possible—in most cases, before you hang up the phone. Call us at 800.321.7947, 7 AM to 7 PM, Monday – Friday OR Send a secure email and receive a secure response through the Member Portal If you have a question about eligibility, cost, contribution level or enrollment, contact your Benefit Administrator. For COBRA questions contact WageWorks: Call 817.722.2667 from 7 AM – 7 PM, Monday – Friday or email MyBenefits@WageWorks.com . Download the WageWorks COBRA Participant Site User Guide . Learn More About Us The SWHP Difference Leadership Directory of Plan Documents Site Sections Scott and White Health Plan Member Portal For Providers Pharmacy Services For Employers Support Call Support 1-800-321-7947 Language Assistance Nurse Advice Line 1-877-505-7947 Message Us Social Media © 2021 Scott and White Health Plan Privacy Policy Report Fraud, Waste & Abuse Text/HTML Scott & White Care Plans and Insurance Company of Scott and White are wholly owned subsidiaries of Scott and White Health Plan. Text/HTML...